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Privacy and your game data

Summary

  • You can play without giving us your name or email address.
  • No advertising, no cross-app tracking, and we do not sell your information.
  • Apple or Google takes every payment; we never see your card details.
  • You can delete your player at any time.

Children

Jumblet is not directed at children under 13. If you believe a child under 13 has given us personal information, contact us and we will delete it.

What we collect

  • Player and device: random player and session identifiers, sign-in proofs, app version and platform, and your time zone name (for the Daily's calendar day, not your location).
  • Game Center or Play Games: if you connect your player to Game Center (iPhone and iPad) or Play Games (Android), we keep that account's player ID and nickname. The nickname is shown only to you.
  • Gameplay: moves, scores, progress, awards, streaks and word reports you send.
  • Purchases: Coin packs are sold only as in-app purchases in the Jumblet app for iPhone, iPad and Android, through the App Store or Google Play, when the app shows them for sale. Apple or Google takes the payment under its own privacy policy. We keep the store, transaction ID, pack, coins, date and status of each purchase, refunds and the store's notices about them. For App Store purchases we also keep Apple's app transaction ID for your Apple Account (not your Apple ID, name or email), so we can restore your purchases on another device.
  • Usage: our own analytics on how the game is played, such as starts, completions and purchase steps reached (never payment details), and short-lived signals while the app is open. Reminder and rating counts are dated by day only, never times, hours or notice text. These records are linked to player and game identifiers.
  • Shared challenges: the board and score in a challenge link you share. Your name and words are not included.
  • Support: your email address and what you send us.

How we use it

To run the game, keep your progress, process purchases and refunds, prevent fraud and abuse, fix problems, improve the game, answer support requests and meet legal obligations.

Who we share it with

We share information only with providers that run parts of Jumblet for us. Cloudflare delivers and protects the game (which involves IP addresses and request details), routes support email (Cloudflare Email Routing) and stores our encrypted backups. On the website, Cloudflare Web Analytics measures visits without cookies. Support email is kept in Google Gmail. Apple and Google handle payments, Game Center and Play Games sign-in and store ratings under their own policies (see Cloudflare's privacy policy). We may also disclose information where the law requires it or to protect players and Jumblet. We do not sell your information or share it for advertising.

When you ask Apple for a refund of a coin pack, Apple asks us about it. By buying coins you agree that we tell Apple whether the pack's coins arrived and how much of that pack you have spent. We send nothing else about you, and we never ask Apple to refuse a refund.

On your device

The website uses secure session cookies. The apps keep sign-in credentials in the iOS Keychain or Android Keystore-backed encrypted storage. Display settings and reminder times also stay on your device. Reminders are off until you turn them on and are scheduled by your device. The apps may ask the App Store or Google Play to show its rating sheet; we are not told what you choose.

How long we keep it

  • Your player, progress and purchases: until you delete it.
  • Analytics: removed after 180 days.
  • Challenge links: 30 days.
  • Backups: made every hour; our server keeps each one for 7 days. An encrypted copy is also kept off-site on the same cycle.
  • We keep support conversations for 365 days.
  • Server logs are replaced as they reach size limits.

These are the periods our cleanup follows, not exact deletion times.

Your choices

You can delete your player in the app, without a recovery code. Access ends right away and we aim to complete deletion within 7 days; earlier backups expire within a further 7 days. Signing out or uninstalling does not delete your player. After deletion we keep a record of each store sale that no longer names any player, as accounting rules require and to match Apple's and Google's sales reports, and a minimal record that the player was deleted.

For a copy of your data or any other privacy request, email [email protected]. We may need to confirm the player is yours; contacting support does not by itself prove ownership.

Security

We use reasonable safeguards, but no service is completely secure. Keep any recovery code private and never send it to us.

Changes

We may update this notice. We will post changes here and update the date above before they take effect.

Contact

Email [email protected].